Terms of service
User Agreement
By accessing and using GraceHana's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our platform for purchasing sweaters, skirts, trousers, and jackets.
You must be at least 18 years old or have parental consent to make purchases through our website. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Limitation of Liability
GraceHana shall not be held liable for any indirect, incidental, special, or consequential damages arising from:
- Product descriptions, pricing, or availability inaccuracies
- Delivery delays caused by third-party shipping providers
- Technical issues beyond our reasonable control
- User errors in ordering or providing shipping information
Our maximum liability for any claim related to our services shall not exceed the purchase price of the relevant products.
Intellectual Property Protection
All content on GraceHana's website, including but not limited to:
- Product designs and descriptions
- Website layout and graphics
- Brand name and logos
- Photography and marketing materials
are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Refund Policy
We accept returns and provide refunds under the following conditions:
- Items must be returned within 30 days of delivery
- Products must be unused, with original tags attached
- Return shipping costs are the responsibility of the customer
- Refunds will be processed within 14 business days of receiving returned items
Final sale items and customized products are not eligible for returns. For return requests, please contact us at [email protected] with your order details.
Dispute Resolution
Any disputes arising from your use of GraceHana's services shall be resolved through the following process:
- Direct negotiation via email at [email protected]
- If unresolved, mediation through a recognized alternative dispute resolution service
- As a final resort, binding arbitration in accordance with commercial arbitration rules
You agree to attempt informal resolution for at least 30 days before initiating formal proceedings.
General Terms
These Terms of Service constitute the entire agreement between you and GraceHana regarding our clothing products and services. If any provision is found invalid, the remaining terms shall remain in full effect. Our failure to enforce any right or provision shall not be considered a waiver of those rights.
For any questions regarding these terms, please contact us at [email protected].