Shipping policy
Shipping Methods
GraceHana currently offers Standard Shipping for all orders. This service provides reliable delivery to your specified address with tracking capability.
Processing Time
All orders are processed within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Costs
Standard Shipping: 5-10 business days
Shipping Costs: Calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Number of items in your order
Shipping Destinations
We currently ship to most countries worldwide. During checkout, you can verify if we deliver to your location by entering your shipping address.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.
Shipping Address
Please ensure your shipping address is complete and accurate. GraceHana is not responsible for packages shipped to incorrect addresses provided by customers.
For address corrections or shipping inquiries, please contact us at [email protected] before your order ships.
Delivery Issues
If you experience any delivery problems, including:
- Delayed packages
- Damaged items upon arrival
- Non-receipt of tracking information
Please contact our support team at [email protected] with your order number and details of the issue.
Customs and Import Duties
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the shipping cost and will be collected by the delivery carrier upon arrival.