Refund policy

At GraceHana, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your Sweater, Skirt, Trousers, or Jacket, we're here to help with our straightforward refund process.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact and included with the return
  • Proof of purchase or order number is required

Non-Refundable Items

  • Items marked as final sale or clearance
  • Products that have been worn, washed, or altered
  • Items without original tags or packaging
  • Products damaged due to customer misuse

Return Process

  1. Contact our customer service team at [email protected] to initiate your return
  2. Include your order number and reason for return in your email
  3. You will receive return instructions and a shipping address within 2 business days
  4. Pack your items securely in the original packaging
  5. Ship your return using a trackable shipping method

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive your return
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective Sweater, Skirt, Trousers, or Jacket, please contact us immediately at [email protected] with photos of the damaged item and your order details. We will arrange for a free return and full refund, including shipping costs.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer service team at [email protected]. We typically respond within 24-48 hours during business days.

@2025
GraceHana