Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's delivery status.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) for $4.99 and express shipping (2-3 business days) for $9.99. Free standard shipping is available for orders over $75.
Do you ship internationally?
Currently, we ship within the United States only. We are working to expand our shipping destinations in the future.
What should I do if my package is lost or damaged?
Please contact us immediately at [email protected] with your order number and details about the issue. We will work with the carrier to resolve the situation promptly.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Items must be in original condition with all packaging. Final sale items are not eligible for return.
How do I initiate a return or exchange?
Please email us at [email protected] with your order number and the items you wish to return or exchange. Our team will provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your returned items. It may take 5-10 business days for the refund to appear in your account, depending on your payment method and bank.
Product Information
How do I determine my size for sweaters, skirts, trousers, and jackets?
Each product page includes detailed size charts with measurements in inches and centimeters. We recommend measuring yourself and comparing with our size chart for the best fit.
What materials are used in your clothing?
We use high-quality materials including cotton, wool, polyester blends, and other premium fabrics. Specific material composition is listed on each product page.
How should I care for my GraceHana garments?
Care instructions are provided on the garment tags and product descriptions. Generally, we recommend gentle washing in cold water and laying flat to dry to maintain quality and shape.
Can't find the answer you're looking for? Our customer service team is here to help. Email us at [email protected] and we'll respond within 24 hours.